1-Year Warranty
1-Year Limited Warranty
Every pair of QXQ earbuds comes with a 1-year limited warranty covering manufacturing defects.
What's covered
- Manufacturing defects (driver failure, touch-control failure, Bluetooth module failure)
- Charging case defects (hinge, contact pins, charging board)
- Battery cells that fail to hold a charge under normal use
What's not covered
- Normal wear (scratches, ear-tip wear, gradual battery aging)
- Physical or liquid damage beyond the rated IPX level
- Lost earbuds or lost charging case
- Ear tips (consumable — see replacement tips)
How to claim warranty
Email support@qxqaudio.com with:
- Your Amazon order number (or seller receipt)
- A short description of the issue
- One or two photos or a short video showing the problem
Most claims are resolved within 3 business days. If we approve a replacement, we ship a new unit to you free of charge.
Amazon orders
If your QXQ earbuds are within Amazon's 30-day return window, the fastest path is to request a return directly through your Amazon order page. After 30 days, contact us at the email above for manufacturer warranty.